New offer – OFF HOURS TECHNICAL SUPPORT
General Information
- It is a technical emergency support 24/7
- The Symplify Technical Support handles emergency technical issues only!
- Symplify provides Soft2Bet with a unique email address
- If the channel is misused it could be closed down
Limitations
Ordinary technical support issues are sent to support@symplify.com office hours
Fee
For each submitted issue, a fee of €400 is charged. Fees only apply if the issue is being raised as a direct result of customers use of the platform, not issues related to downtime.
Submitting an issue
When submitting an critical issue, these guidelines to ensure that your issue will be addressed properly.
After submitting the emergenyc technical issue, a member of the Symplify Tech team will reach out to Soft2Bet within 20 minutes.
Subject line: Critical Soft2Bet
Submit the following information in the email:
– Name, title, email address and phone number (including country prefix) to a person that is the main point of contact and that is available at the time of submitting the issue
– Symplify account ID (important as you have several accounts)
– CampaignID/JourneyID or similar ID that refers to the issue at hand.
– Short and informative description of what is wrong or what is to be done.
The Email address for sending critical issues
