New offer – OFF HOURS TECHNICAL SUPPORT

General Information

  • It is a technical emergency support 24/7
  • The Symplify Technical Support handles emergency technical issues only!
  • Symplify provides customer with a unique email address
  • If the channel is misused it could be closed down


Limitations

Ordinary technical support issues are sent to support@symplify.com office hours


Fee

For each submitted issue, a fee of €400 is charged. Fees only apply if the issue is being raised as a direct result of customers use of the platform, not issues related to downtime.

Submitting an issue


When submitting an critical issue, these guidelines to ensure that your issue will be addressed properly.
After submitting the emergenyc technical issue, a member of the Symplify Tech team will reach out to the customer within 20 minutes.

Subject line: Critical [accountid]
Submit the following information in the email:

– Name, title, email address and phone number (including country prefix) to a person that is the main point of contact and that is available at the time of submitting the issue

– Symplify account ID (important as you have several accounts)


– CampaignID/JourneyID or similar ID that refers to the issue at hand.


– Short and informative description of what is wrong or what is to be done.